What To Do If You Have An Accident


One of the benefits to using a broker is the personal care you receive in the event of an accident.  Being involved in a car accident can be a very stressful situation, and we are here to help you every step of the way.  Knowing what those steps are ahead of time can help make the experience less stressful.

Stay calm. Take care of anyone who is injured.

  • Turn off the engine and do not smoke or place flares near the vehicle.
  • Do not move anyone with injuries unless it is necessary to keep them safe.
  • Do not move your car if there are injured, fatalities, extensive damage, or fuel leaks.
  • If the damage is major, over $1000 or involving injuries, call the police at 911 and wait for their arrival. Report all Hit and Run accidents to the police.
  • Get the names, addresses and phone numbers of the other drivers, passengers, witnesses, pedestrians, cyclists and anyone with injuries. Record the other vehicle descriptions including licence plate numbers, insurance company names and policy numbers.
  • If your vehicle is not drivable, and when the police or Accident Reporting Centre permits it, arrange for the vehicle to be towed to a repair facility of your choice.

Reporting the Claim

Call your Orr Insurance broker at the first opportunity.  We offer 24/7 claims service.  Simply call your local office or use our toll free number at 1.800.876.4163. Or, if you prefer, contact your insurance company claim center directly using the 1.800 number they provided with your policy.

We provide a claim report form with your liability slip that you can use to record the required claim information. Or you can download this PDF claim report to complete and submit to Orr Insurance after calling our office.

Call your Orr Insurance Broker at 800.876.4163 if you have any concerns or questions.